Delivery & Return
Shipping Information
Shipping Area: We currently ship within Germany and to selected EU countries.
Delivery Times:
- Germany: 2–4 business days
- EU countries: 4–7 business days
Shipping Costs:
- Germany: €10 (Free shipping on orders over €300)
- EU: €20
All orders include a tracking number once dispatched.
Returns & Exchanges
Return Period: Within 14 days of receiving your order
Conditions for Return:
- Items must be unworn, unwashed, and in original packaging with all tags attached
- Sale items are non-returnable (unless faulty)
Return Shipping:
- Returns from within Germany are free of charge
- For returns from other EU countries, customers are responsible for return shipping costs
Return Address:
- GIM International GmbH, Hans-Böckler-Straße 2, 97447 Gerolzhofen, Germany
To request a return label, please contact our customer service team.
Refunds
- Refunds will be processed within 7 business days after the returned item(s) are received and inspected
- Refunds will be issued to the original payment method
Contact Us
If you have any questions about shipping or returns, feel free to reach out:
📧 info@erundsie.com